Whether driven by regulation, customer service or utility leadership, energy equity is top of mind for many utilities.
Do any of these issues resonate with you? We can help!
Energy Equity, Affordability and Burden
What is the difference between Energy Affordability and Energy Burden? Energy affordability is a qualitative concept that captures how much customers spend on energy and how they perceive their energy costs relative to their standard of living and other recurring expenses. Energy burden is a more specific quantitative metric — it is the proportion of a household’s income that is spent on energy-related costs.
Utilities as Champions of Affordable Energy
What are the benefits of energy assistance programs to utilities? Aside from meeting regulatory requirements in some states, the benefits of deploying energy assistance programs to utilities include reduced administrative burden due to late payments and disconnections, enhanced customer satisfaction and concrete community engagement.
Getting Strategic about Energy Equity
Energy assistance programs are often run in silos with different types of programs run by different divisions in a utility. The different phases in a full program deployment are often segregated. Additionally, the energy assistance need is rarely well understood, and program performance is rarely evaluated. When programs are evaluated, the evaluation cycle is sporadic, which blunts its impact.
There’s a better way to deliver energy equity programs.
Read on to learn about our Energy Equity Flywheel framework for addressing energy equity effectively.
We created the Energy Equity Flywheel for deploying energy assistance programs aimed at addressing energy equity. The framework is based on our experience with program design, evaluation and implementation, and it relies on strong feedback loops between the different modules of an energy assistance strategy.
Each feedback loop tracks specific data points used to drive decisions in other modules of the flywheel. As the flywheel gains momentum and effective communication and reporting processes are put in place, the feedback loops become stronger. Program delivery becomes more streamlined, more customers are served, and program cost-effectiveness improves. The flywheel is then able to keep rolling unless it meets significant resistance from any of the “flywheel brakes”.
The following interactive chart (best viewed on a computer or tablet) allows you to explore the Energy Equity Flywheel. Most importantly, each module meaningfully informs the others to ensure effective delivery--it's the blue data connections that make the flywheel magic.
Click around to learn details about specific flywheel components and contact us to chat about your specific energy assistance program needs.