Hassan Shaban, Principal at Empower Dataworks, along with Josh Mitchell from Chelan County PUD, have the pleasure of hosting a session on using data to build better customer programs at the 2020 APPA Customer Connections Conference. The Synopsis Are my…
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White Paper: Quantitative Energy Equity
How utilities can create cost-effective, adaptive and targeted energy equity programs This post marks the release of the Quantitative Energy Equity white paper which discusses frameworks for utilities to quantify and monitor the performance of their energy assistance programs. Sneak…
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Smart Strategies for Optimizing Energy Assistance Programs
A utility’s energy assistance portfolio encompasses a variety of programs and initiatives from weatherization programs to bill discounts and crisis assistance. How do you optimize a program portfolio? We’ve already looked at the foundations for an effective energy assistance portfolio….
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An Energy Burden Framework for Quantifying Energy Equity
One major challenge with improving energy assistance programs is with defining what a “good” program is, whether it’s for discount programs, low-income weatherization or arrearage management. Some metrics are easy to calculate but don’t actually tell you anything about the…
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The Business Case for Utility Energy Assistance Programs
Energy utilities are businesses. Their core mission is to maintain grid infrastructure to supply safe, reliable power services to their customers. Implementing energy assistance programs can be viewed as straying from their core technical competencies and mission. However, many utilities…
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Learn the Lingo: Six key energy equity concepts
Energy equity is more complicated than it first sounds. And just to keep things interesting, it can also mean very different things to different people. In general, a high level of energy equity means that customers across a utility service…
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What to do When You Need Technical Expertise but Can’t Find the Right Hire
You have options when it comes to securing technical expertise for your organization–and no, you don’t have to compromise on quality or break the bank. When Linda took over as managing director of a fledgling business, she knew she had…
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Understand the Key WA Energy Policy Updates in Less Than 4 Minutes
The new Washington State energy bills have over 100 pages in new requirements. Want to know which ones matter to your utility’s energy conservation programs? Read on. May in Olympia brought significant changes to energy policy in Washington State that…
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