Hassan Shaban, Principal at Empower Dataworks, along with Josh Mitchell from Chelan County PUD, have the pleasure of hosting a session on using data to build better customer programs at the 2020 APPA Customer Connections Conference. The Synopsis Are my…
Read moreThe Empower Blog
White Paper: Quantitative Energy Equity
How utilities can create cost-effective, adaptive and targeted energy equity programs This post marks the release of the Quantitative Energy Equity white paper which discusses frameworks for utilities to quantify and monitor the performance of their energy assistance programs. Sneak…
Read more
Smart Strategies for Optimizing Energy Assistance Programs
A utility’s energy assistance portfolio encompasses a variety of programs and initiatives from weatherization programs to bill discounts and crisis assistance. How do you optimize a program portfolio? We’ve already looked at the foundations for an effective energy assistance portfolio….
Read more
An Energy Burden Framework for Quantifying Energy Equity
One major challenge with improving energy assistance programs is with defining what a “good” program is, whether it’s for discount programs, low-income weatherization or arrearage management. Some metrics are easy to calculate but don’t actually tell you anything about the…
Read more
The Business Case for Utility Energy Assistance Programs
Energy utilities are businesses. Their core mission is to maintain grid infrastructure to supply safe, reliable power services to their customers. Implementing energy assistance programs can be viewed as straying from their core technical competencies and mission. However, many utilities…
Read more
Learn the Lingo: Six key energy equity concepts
Energy equity is more complicated than it first sounds. And just to keep things interesting, it can also mean very different things to different people. In general, a high level of energy equity means that customers across a utility service…
Read more
Nonprofit Practices Library
Each year, our regional community foundation offers a conference for nonprofit organizations and community leaders to sharpen their skills. We’ve presented the last couple of years on data, technical tools and experience design–the wild one that you truly missed. Enjoy…
Read more
What Google’s Update Means For SEO
Why I love BERT, and you should too. I think it’s safe to assume that all of us use Google, and many of us have probably heard about BERT, the new Google algorithm update. An algorithm update just means that…
Read more
The Secret to a Successful Website? Stop the Periodic Rebuild
How to treat your website like the asset to perfect that it is–not a sporadic capital project. Websites ain’t what they used to be. But the way we think about designing them hasn’t necessarily changed as tech has improved. So…
Read more
Case Study: Insights for Community Programs
How one growing nonprofit began to streamline bookings and track program outputs Nearly everyone in the nonprofit world is talking about “measuring impact”, but what does that really mean? Take a look at how one nonprofit addressed an operational need…
Read more